Refund policy

RETURNS

Our garments are all fully checked and finished before dispatch with the recording at the time of packaging. We assume that you agree to our terms and conditions when placing an order. We do not accept any returns, unless there is a valid reason. 

ORDERS AND CANCELLATIONS

We reserve a right to accept or reject orders placed through our Site. We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially reserved for you. However you can request for a cancellation within 8 hours of placing the order by sending a mail on info@swapnilbyal.in. If this is done then the refund will be credited back to your account within 7-10 working days.

I RECEIVED MY ORDER IN A DAMAGED CONDITION.

We sincerely apologize for the inconvenience. If your order arrived damaged, please reach out to us within 24 hours of delivery, providing pictures and video of both the damaged item and the delivery package at the time of unboxing your parcel. Kindly send an email to info@swapnilbyal.in, and we will make every effort to either replace the damaged item or provide you with a refund.

When returning the item, ensure it is in its original delivered condition, accompanied by Swapnil by AL's original invoice, and with all original tags intact.

Return/Exchange is not possible if the saree has fall added to it.

Return/Exchange would not be accepted if the product was customised for you.

Return and Exchange Policy for International Orders:

  1. Timeframe: Customers have a 2-days window from the date of delivery to initiate returns or exchanges.
  1. Condition of Items: Items must be returned in their original condition, unused, and with all tags attached.
  1. Return and Exchange Shipping: The cost of return shipping and any associated duties or taxes will be borne by the customer.
  1. Return Process:
    - Customers must contact our customer support team within the specified timeframe to request a return or exchange.
    - Upon approval, customers will receive detailed instructions on how to return the item(s).
    - It is recommended to use a trackable shipping method for returns.
  1. Refunds: Refunds will be issued only in very special cases and are subject to approval.
  1. Cancellation Policy: Orders can be cancelled within 8 hours of placement. Once shipped, orders cannot be cancelled.
  1. Communication and Updates:
    -     Customers will be kept informed at every step of the return or exchange process via email.
    - Updates will include confirmation of return request, shipping instructions, receipt of returned item(s), and processing of refunds or exchanges.
  1. Further Processing:
    -     Returned items will be received and inspected at our head office in India.
    - Further steps, such as refund processing or arranging exchanges, will be initiated upon receipt and inspection of the returned item(s).
  1. Exceptions: Certain items may not be eligible for returns or exchanges, such as personalized or final sale items. Any exceptions will be clearly stated at the time of purchase.
  1. Customer Support: Our customer support team is available to assist with any questions or concerns regarding returns, exchanges, or cancellations.

This policy aims to ensure clarity and transparency in the process of returns, exchanges, and cancellations for our international customers.

 

NO RETURN OR EXCHANGE on Discounted PRODUCTS or PROMOTIONAL CAMPAIGNS.